Return and Exchange

Two ways we make it right

We want you to love what you wear. If a piece doesn't work out, here's how we fix it.

1. Change of mind: full refund within 14 days

If you change your mind, send the piece back within 14 days of delivery and we'll refund the full product price.

  • The piece must be unworn, scratch-free, and returned in its original packaging, including the care card.
  • You cover return shipping. Please use a tracked courier, as we can't refund items that don't arrive.
  • Send returns to:
    Receiver: MOOI MOOI Returns, Lot 122, Super Bee Services, 86 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia (contact no. for returns: +6011-1202 9166)
  • We inspect the piece within 3 working days of receiving it and issue your refund to the original payment method.
  • Card refunds typically appear on your statement within 5 to 10 business days, depending on your bank.

2. Something's not right: defect or wrong item

If your piece arrives with a defect or you received the wrong item, let us know within 7 days of delivery.

  • Email support@mooimooijewellery.com with your order number and clear photos of the issue. A short video helps if you have one, but isn't required.
  • We cover 100% of shipping both ways.
  • Once we confirm the issue, we'll either send a replacement or issue a full refund, whichever you prefer.

A note on sizing

Because each piece is made to order, we're unable to offer size exchanges. If the size isn't right, return the unworn piece within 14 days for a full refund, then re-order in your correct size. We'll prioritise the remake so it reaches you as quickly as possible.

Not sure of your ring size? Read our ring size guide before you order. It's the simplest way to get it right the first time.

A few honest notes

  • We're a made-to-order brand. Each piece ships within 2 to 4 weeks. Thank you for your patience.
  • Care matters. Every order ships with a care card. Store pieces sealed and dry, away from the bathroom, and remove them before swimming, hot springs and long soaks.
  • We read every email. Support lives at support@mooimooijewellery.com, Monday to Friday, 9 AM to 6 PM Malaysia time. Replies usually within 24 to 48 hours.

Last updated: 24 October 2026