Return and Exchange

Two ways we make it right

We want you to love what you wear. If a piece doesn't work out, here's how we fix it.

1. Change of mind — full refund within 14 days

If you change your mind, send the piece back within 14 days of delivery and we'll refund the full product price.

  • The piece must be unworn, scratch-free, and returned in its original packaging, including the care card.
  • You cover return shipping. Please use any tracked courier — we can't refund items that don't arrive.
  • Send returns to:
    Receiver: MOOI MOOI Returns, Lot 122, Super Bee Services, 86 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia (Contact no. for return: +6011-1202 9166)
  • We inspect the piece within 3 working days of receiving it and issue your refund to the original payment method.
  • Card refunds typically appear on your statement within 5–10 business days, depending on your bank.

2. Something's not right — defect or wrong item

If your piece arrives with a defect or you received the wrong item, let us know within 7 days of delivery.

  • Email support@mooimooijewellery.com with your order number and clear photos of the issue. A short video helps if you have one, but isn't required.
  • We cover 100% of shipping both ways.
  • Once we confirm the issue, we'll either send a replacement or issue a full refund — your choice.

A note on sizing

Because each piece is made to order, we're unable to offer size exchanges. If the size isn't right, return the unworn piece within 14 days for a full refund — then re-order in your correct size. We'll prioritise the remake so it reaches you as quickly as possible.

Not sure of your ring size? Read our ring sizing guide before you order — it's the simplest way to get it right the first time.

A few honest notes

  • We're a made-to-order brand. Each piece takes 2–3 weeks to curate. Thank you for your patience — it's part of what keeps the making slow and considered.
  • Care matters. Every order ships with a care card so you get the longest life out of your piece. Store it sealed and dry, away from the bathroom. Remove before swimming, hot springs, and long soaks.
  • We read every email. Support lives at support@mooimooijewellery.com, Monday to Friday, 9 AM – 6 PM MYT. Replies usually within 24–48 hours.

Last updated: 22 April 2026